Legal

Privacy Policy & SMS Terms

Effective date: October 28, 2026

Citrus & Shore Group ("we," "us," or "our") is a real estate group operating under Orlando Realty & Property Management. This Privacy Policy explains how we collect, use, and protect your information when you visit citrusandshore.com, contact us, or receive calls, emails, or text messages from us.

Information we collect

Information you give us: your name, email address, phone number, the type of service you're interested in, and anything you include in a message or form.
Information from our conversations: details you share about your home search, sale, investment, or property management needs.
Information collected automatically: basic technical information such as your browser type, device, pages visited, and approximate location, collected through standard website logs and cookies.

How we use your information

To respond to your questions and provide real estate services.
To schedule, confirm, and remind you about appointments, showings, and consultations.
To send updates about listings, the market, or your transaction that you have asked for.
To keep records of our communications and improve our services and website.
To meet our legal, licensing, and brokerage obligations.

Text messaging (SMS)

If you agree to receive text messages, we use SMS to confirm appointments, send reminders, notify you of schedule updates or important changes, and follow up on your real estate inquiry. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. Reply HELP for assistance. Agreeing to receive text messages is not a condition of any purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as needed to provide the messaging service itself (for example, our text messaging and CRM providers).

We do not sell or rent your personal information. We share it only as needed to serve you:

Our brokerage: Orlando Realty & Property Management, as required for licensing, compliance, and recordkeeping.
Service providers: companies that help us run our business, such as our website form processor, customer relationship management (CRM) system, email, and text messaging providers. They may use your information only to provide services to us.
Parties to your transaction: with your knowledge, people involved in your purchase, sale, or lease, such as lenders, title companies, inspectors, and other agents.
Legal reasons: when required by law, regulation, or legal process, or to protect our rights and the safety of others.

The SMS consent and mobile information described above are never shared with third parties for their marketing purposes.

Cookies

Our website may use cookies and similar tools to remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your choices

Text messages: reply STOP to any message to opt out, or HELP for help.
Email: click the unsubscribe link in any marketing email.
Calls: tell us during any call, or email us, and we will stop calling.
Your data: contact us to ask what information we have about you, or to request that we correct or delete it, subject to any records we are required to keep.

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

SMS Terms & Conditions

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at dallas@citrusandshore.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: citrusandshore.com/privacy-policy.html

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

Citrus & Shore Group
138 S Bumby Ave, Suite A
Orlando, FL 32803
Phone: 407-267-7119
Email: dallas@citrusandshore.com